Data Deletion Instructions


Last Updated: June 2026


Introduction

At Chatbot Gold, we respect your privacy and provide users with the ability to request deletion of their personal information in accordance with applicable privacy and data protection laws.

This page explains how users can request deletion of personal data associated with Chatbot Gold services.

Requesting Data Deletion

If you would like us to delete your personal information, please submit a Data Deletion Request by contacting us at:

Email: support@chatbotgold.net

Subject Line: Data Deletion Request

Please include:

  • Your full name
  • The email address associated with your account
  • Your company name (if applicable)
  • Any additional information necessary to verify your identity

Verification Process

To protect user privacy and prevent unauthorized requests, we may require identity verification before processing a deletion request. We reserve the right to request additional information if necessary to confirm ownership of the account.

Processing Time

Once your identity has been verified, we will process your request within thirty (30) days. In certain situations, additional time may be required due to legal, security, or technical reasons. If additional time is needed, we will notify you whenever reasonably possible.

What Information Will Be Deleted

Upon approval of a valid request, we may delete or anonymize information such as:

  • Account profile information
  • Contact details
  • User preferences
  • Customer communication records
  • Personal information associated with the account
  • Other data no longer required for legal or operational purposes

Information That May Be Retained

Certain information may be retained when required for:

  • Compliance with legal obligations
  • Fraud prevention and security purposes
  • Dispute resolution
  • Enforcement of agreements
  • Financial and accounting requirements
  • Regulatory compliance

Where retention is required, information will be stored securely and only for the period required by law or legitimate business purposes.

Customer Data Processed on Behalf of Businesses

If your personal information is processed by a business using Chatbot Gold as part of its customer communications, Chatbot Gold may act solely as a data processor. In such cases, you may need to contact the business that originally collected your information in order to exercise your privacy rights.

We will cooperate with such requests where required and appropriate.

Meta Platform Data

If your information was collected through integrations with WhatsApp Business Platform, Facebook Messenger, or Instagram Messaging, you may also have rights available directly through Meta and the business that collected your information.

Account Deletion

Users may request complete account deletion by contacting: support@chatbotgold.net

Account deletion may result in permanent loss of access to account settings, conversations, integrations, reports, and stored data. This action may be irreversible.

Contact Information

For any questions regarding data deletion requests or privacy rights, please contact:

Email: support@chatbotgold.net

Website: https://chatbotgold.net

For additional information about how we process personal information, please review our Privacy Policy and GDPR & Data Protection pages.